Timely Communication. Setting the right expectations, providing honest updates, communicating with compassion, solving problems immediately and taking responsibility are ways that we can ensure we are fostering stronger relationships and building trust.
Rewarding Relationships. We believe a rewards program is not just about reward points. The most valuable reward is a meaningful relationship. In this age of digital isolation we want to focus even more on the personal touch. We treat our users as friends. We greet them by name. We seek to understand what is important to them and show them we care about them and their success.
Adding Value. Our relationships with our customers start from a position of service. We will do whatever it takes to add value and create raving fans. We create community where every task is pursued with excellence, every mistake is a learning opportunity and every moment is focused on purpose driven outcomes to the benefit of everyone involved.
Consistent Training. We believe our greatest asset is our community and we invest time and energy in nurturing those in it. We place no limits on how far we can grow together. It’s vital to provide a consistent encounter for customers and merchants. We want them to have a positive experiences and fully understand how to get the most out of our rewards program. Our biggest advertisement is a happy customer. Our best marketing is an educated user of our mobile app happily sharing what we do with everyone they meet.
Keep Focused on Changing Lives. We believe that our work has the potential to positively impact individuals, businesses, communities, cities and the world. We commit to it with tenacity, passion, love and joy. We keep our focus on the lives we can change.